FAQs
How Can We Assist?
At Bella by Tina Foy, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
What are the payment options?
We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, Apple Pay, Shop Pay, Afterpay (the U.S. only) and Sezzle, and Bella By Tina Foy E-Gift Cards (U.S. orders only). Auto-Replenish subscription orders do not accept Afterpay.
What is your return policy?
Products must be returned within 14 days of the delivery date; sealed, unopened, and in re-sellable condition in order to receive an exchange, store credit, or refund. Customer to cover return cost. All sales are final after 14 days. All Gift Certificates and Gift Card sales are final and non-refundable.
Are your products natural, vegan, etc?
Our chemists leverage science, expertise and nature to deliver the most potent formulations in the skin care and beauty industry. Comprised of the highest quality ingredients sourced from around the world, our clinical-grade formulas are safe and effective.
Our skin care products are paraben-free, sulfate-free, silicone-free, talc-free, cruelty-free and vegan. Our products are made with natural and organic ingredients, however, are not certified all-natural or organic.
Do you offer gift cards?
Yes, we do offer E-Gift Cards for up to $500. Gift cards are non-refundable
Are there any ingredients that may cause irritation to my skin?
Retinol / Retinyl Palmitate ( Vitamin A ) – To prevent irritation do not combine with Salicylic Acid, Vitamin C, or use during the day. People with sensitive skin should take caution when trying out products with Vitamin A, such as our Wrinkle Recovery Serum or Restore Cream. Avoid usage when pregnant or nursing, and always contact your physician should you have any questions.
Salicylic Acid – To prevent irritation do not combine with Retinol / Retinyl Palmitate, such as our Spot Cream. Avoid usage when pregnant or nursing, and always contact your physician should you have any questions.
What are some causes of irritation to my skin?
Combining – Using improper products together may cause irritation or breakouts,
for example, Vitamin A and Vitamin C.
Diet – Too much sugar, gluten, and dairy may cause breakouts or flare-ups within the skin.
Too Many Products – Incorporating too many new products in a routine should not be done, instead, try utilizing one new product each month to stay on top of any irritation. Give your skin’s cell turnover a proper full cycle to adapt.
Allergy – Unknown allergy within ingredients. Always patch test products before use and check each INCI List on each individual product page on our site or found listed on all bottles/jars. If burning or itching occurs, stop usage. Slight tingling is normal for some ingredients.
Application – When and how formulas are applied make all the difference, such as not rinsing off a cleanser fully or using a Vitamin A during the day. Always check pay attention to how you apply products, and in what particular order.